The customer is not always right! I repeat the customer is not always right. This adage may have some truth to it as customers can point out gaps in service. However, customers (and I mean employees that are serviced by your HR office) can be a bit unnerving and downright rude at times. A great…
Category: Leadership
Dealing With Workplace Issues
Conflict is an everyday process of life. Not all disputes have to be negative or nasty. Conflict can be an excellent process to further communication and share thoughts for all to hear. With the age of social media, conflict resolution seems to be a fading skill. Things are either said mostly behind someone’s back, on…
Dealing with a Horrible Boss?
There may come a time when you will have to work for a horrible boss. You might be working for that person now. They may harass you daily, set unreal expectations and continuously play the blame game which means blaming you! As much as you want them to change that may not happen but there…
Managerial Advice from a Parent
For those of us with kids have you have ever asked your kids to clean their room, and you come to realize hours later that their version of clean and your version of clean exist in two different universes? You scold them and say “I told you to clean your room” only to get this…
My “Sunken Place” as a Soldier
To Bruce, I apologize for not telling you how hurt I was at what happened and how mad I was that you could maintain your eye on the prize. I apologize for not following up and asking if you needed help. The Guard, well those Soldiers, they do not deserve a man like you. I…
Keys to Successful Meetings
Meetings have become mundane must-do tasks in many organizations, we loathe scheduling them, attending them and the lack of decisions made by them. Many of them are meetings that simply just lead up to more meetings. Meetings serve a purpose are supposed to be productive. Your time, as well as your coworkers, should never be…
The Hypocrisy of Being Authentic
Authenticity is a topic that seems to be trending in business as well as in sports, social media, politics and other areas. People want truth and transparency from their friends, coworkers and public figures. Individuals should be proud to reveal their true selves to every one they come in contact with. At first glance it…
Losing the Fear of Public Speaking
I ABSOLUTELY enjoy public speaking! I love public speaking whether it’s in class, at work or training workshops it doesn’t matter. I know a lot of you are probably making faces and saying who actually likes speaking in front of others. Believe me I get just as frightened as you are, but there is something…
Pain the Ultimate Motivator???
I read an article about Myron Rolle, a Rhode Scholar winner and there was a discussion in one of his classes where the question was posed “Where do you get your passion from?” Two options were given: 1. A burning desire to do something wonderful. 2. A deep righteous anger about a particular injustice. Let’s…
Office Rules for Nice Guys (and Gals)
Ever heard the expression “nice guys finish last”, well there is a bit of truth to it but I prefer to believe that actually its “ naïve guys finish last”. There is being nice and then there is being taken advantage of. You have to know the difference and know exactly what is happening to…
Push Them Forward.......HR Stewardship! 